Graylog is a cybersecurity company offering log management and API security software. With a growing customer base and increasingly complex contracts—multi-year terms, non-linear billing, and early renewals—Graylog needed a platform that would support their business model and had rev rec built in.
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Company size: 51-200 employees
Location: Houston, TX
Stage: Series C
The support that we receive is, hands down, what makes us confident that Subscript was the best choice for us.
– Naomi Mock, Controller at Graylog
We’ve built a great partnership that has allowed us to finally succeed in an area that drove a lot of hours and frustration previously.
– Thanh Dinh, CFO at Graylog
Looking for clarity around your SaaS metrics? Discover how Subscript can help.
Request a demo today
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Key benefits
for Graylog
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Up to 18 hours saved
on billing and rev rec
Reliable invoicing and
improved collections
Rec rev automation
replaced manual spreadsheets
Graylog’s original billing platform wasn't working
Before Subscript, Graylog used a different billing system (Maxio), but even after 2.5 years, the platform was never fully implemented. It wasn't built to handle the complexity of Graylog's deals.
The software could generate invoices, but not accurately. Each invoice required a meeting with four team members from Finance and RevOps to verify amounts, dates, and customer details.
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“It was almost like we were hand-creating invoices.”
- Naomi Mock, Controller at Graylog
At the same time, revenue recognition was tracked in a giant spreadsheet that dated back to the beginning of the company. As Graylog continued to grow, it became clear that the team needed a more reliable, efficient way to manage both billing and revenue recognition—without adding headcount.
A platform that fits your business (not the other way around)
After years of workarounds and a failed implementation, Graylog knew exactly what they didn’t want. They weren’t going to settle again.
“We’ve been through this a couple of times now. This whole space makes a lot of promises about their ability to transform the order-to-cash-to-rev process. The reality is much different because of the complexity that flows downstream from the deal-making process.”
- Thanh Dinh, CFO at Graylog
They evaluated several platforms, including large, well-known vendors, but most required adapting to rigid workflows that didn’t match how Graylog operated.
“We wanted a software that we could fully implement, not halfway. We felt like we were constantly being told, ‘We can’t change our software, but you can do X, Y, and Z and make this work.’”
– Naomi Mock, Controller at Graylog
This time, they were clear: the platform needed to fit them. That’s when they found Subscript.
“Subscript supports the complex use cases we all see from the deal desk. These use cases trip up every one of the competitors in this space. But Subscript has been laser-focused on solving those situations, allowing us to ditch our manual processes with confidence.”
– Thanh Dinh, CFO at Graylog
White glove onboarding exceeded their expectations
When Graylog made the switch, they braced for a heavy lift—but onboarding with Subscript was anything but painful. The Subscript team handled data cleanup, historical imports, and integrations with QuickBooks and HubSpot without draining Graylog’s time.
“We knew it was going to be labor intensive. But what we didn’t know is that the Subscript team was going to take on the bulk of that onboarding, and we were not going to have to spend hours and hours trying to manipulate data into a specific format.”
– Naomi Mock, Controller at Graylog
Instead of being left to figure things out alone, Graylog had a responsive partner every step of the way. Subscript kept communication clear and consistent, and made sure that the team was fully up and running before their renewal deadline.
“Communication, follow-through, and support made it as smooth of an experience as it can be—and now we have accurate data. Revenue is right there in Subscript waiting for us.”
– Naomi Mock, Controller at Graylog
Compared to their previous experience, the difference was night and day.
“When we ran out of onboarding time with our old platform, they were done. Our onboarding contact very directly said, ‘I can’t help you anymore.’”
– Naomi Mock, Controller at Graylog
Subscript was the right long-term decision
Looking back, Naomi and the team are confident they made the right choice—one that supports Graylog's growth and frees their time for more strategic work.
“We've gained somewhere between six and ten hours per month back from invoicing, and I've gained somewhere between four and six hours, and some months eight, on revenue recognition.”
– Naomi Mock, Controller at Graylog
For finance teams managing ARR across complex SaaS contracts, Subscript provides a smarter foundation for scalable billing and revenue management.
“Subscript is a really good choice for a SaaS model—whether you invoice monthly, quarterly, or annually. If you’re a young SaaS company and you can avoid having thousands of lines in a rev rec file, do it. Get it all in the software now. It’s worth the investment up front. You’ll have time and efficiency gains, and you’ll save on headcount in the long run.”
– Naomi Mock, Controller at Graylog
Get clarity and control over your SaaS billing and revenue
Subscript makes it easy for B2B SaaS finance teams to manage billing, automate revenue recognition, and scale operations with confidence. Ready to eliminate manual spreadsheets and future-proof your finance stack?
Request a demo today.
Looking for clarity around your SaaS metrics? Discover how Subscript can help.
Request a demo today
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